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4 Why Claremont?
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Claremont is a EAP firm with a focus on customer service and
tailored programs that meet each employer's unique needs. We are headquartered
in the San Francisco Bay Area and have contracts with more than 230 companies.
Several of the companies that we work with have offices across the United
States.
Claremont works with other regional EAPs through Claremont Partners, Inc.
to serve our clients nationwide. Claremont serves high tech companies,
pharmaceutical clients, union groups, public sector agencies, law firms,
non-profit agencies, manufacturing companies, and virtually every other
type of employer. We work with collectively bargained and non-bargained
customers. We invite you to contact our references, or any of our client
groups, and inquire about the breadth and quality of our programs.
We are a comprehensive local and national EAP with a commitment to and
track record of doing "whatever it takes" to meet our customers' needs.
Our professional team is experienced in health care benefits and specializes
in workplace human resource issues. We have a track record of good relationships
with collectively bargained organizations.
EAPs are most effective when they are integrated into workplace practices
and corporate culture. Our focus is the immediate resolution of issues
that affect workplace performance and productivity.
Personalized, Flexible and
Trustworthy
Flexible and able to evolve with the employer's
and the workplace's changing needs
Plans of three or more visits on an insured/capitated
basis
Pro-active in monitoring development in the EAP
field and incorporating new information into service offerings and quality
management programs
Does "whatever it takes" to assure client satisfaction
(e.g. if client does not like the clinician to whom he/she has been assigned,
any visits utilized will be replaced with a new clinician, without argument)
Personalized, tailored service
EAP focus versus managed care focus
Big enough to handle all the necessary service
elements, yet small enough to respond to unique organizational client
needs
Effectively handles the simple tasks (e.g. answering
the phone in a timely fashion and with a live voice), as well as the most
sophisticated problems (e.g. complicated management referrals)
Management/HR Consultative Services
Provides sophisticated management consultations
and develops creative interventions because Claremont is a trusted advisor
Provides Expert Problem Employee Case Consultation,
Expert Violence Assessments,
Critical Incident Stress Debriefings, Conflict
Resolution services ·
Proven Success
Positive recommendations available from all current
employer clients
Never lost a customer for any performance reason
No litigation
Always Chosen in RFP Renewal Process
High client satisfaction ratings (30% return
of "Client Satisfaction Questionnaire" with an average rating of 4.73
on a 5.0 scale)
Excellent, quantifiable program results
No legal hassles in handling over 250,000 individual
cases -- e.g. no wrongful terminations, no malpractice claims, no grievances
reversing management action, etc.
Strong Provider Network and Internal Staff
Select provider network, with clinicians who
are well known to Claremont and have documented workplace skills
Low staff and network turnover
Top field experts and Claremont management team
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