CLAREMONT UNDERSTANDS that personal issues can affect every aspect of one's life, including work. Whether an employee or family member, every caller can receive confidential assistance by calling the toll-free Claremont EAP with any personal matter or problem, whether or not work performance has become an issue. Claremont's clinically trained, master's-level counselors provide every caller with easy and toll free telephone or web access to referrals for carefully screened services that are offered by the right EAP specialists. Claremont can refer callers to individual, in-person counseling, access to legal advice and financial consultation, a medical advice line, child or elder care referrals, work/life issue advice and community services referrals, and/or expert written information that helps in managing your personal and work life.

Eligibility/Dependent Coverage that Encourages Use

We want you and your family members to use our services. In addition to employees, domestic partners, family members living at home and children registered at college away from home are eligible for Claremont's EAP benefits. Requests to consider other family members are considered on a case-by-case basis.

Our Response to Your Call is Timely and Expert

Telephone calls are answered 24/7, 365 days a year by clinically trained EAP counselors. In routine cases, a first time, in person appointment with a Claremont provider generally occurs within five business days after the call is received. In emergency cases, a same day or immediate appointment is arranged, depending on the urgency of the situation.

Confidentiality

The EAP is a confidential service. Information about employees/family members is disclosed only with a voluntarily signed, written Release of Information Agreement, or in special circumstances if disclosure is required by state or Federal laws or by a court. This means that employers do not receive the names of employees using Claremont's services, unless that employee has signed a Release of Information document agreeing to disclose information.

Non-English Speaking Services

AT&T Language Line and multilingual providers are available upon request. We encourage diversity in our provider network and are interested in adding expert providers who speak both English and another language fluently. Recently, we have added several hundred providers to our network, a number of whom speak Spanish or Asian languages.