Managing A Diverse Workforce

The workforce is made up of a multitude of people. All have various backgrounds, educational levels, personalities, and experiences to draw from. This module takes a broad view of "diversity" and focuses on how every one is part of the diversity picture. Diversity can be a source of creativity and innovation but can be a source of conflict in groups. Employers are wise to adopt practices to respond to these changes and to integrate people of all backgrounds into the workforce to ensure fairness, consistency, and compliance with the law.

Course Content

The module covers these topics and more:

• Legal issues
• Global workplace.
• Customer focus.
• Our commitment to diversity
• Manager's role and responsibiliy

Audience:

All managers and supervisors could benefit from this program. It focuses on practical issues in dealing with people that are different from one's self. It requires open-mindedness and an ability to freely discuss preconceptions and prejudices. The major objective is for managers to have the realization that everyone is different and those differences need to be valued.

Timing:

This module can be presented with a minimum of two hours. Employees and managers should be split into different groups so managers can have a more in-depth and private discussion on certain issues.

Exercises:

• Self Assessment: Your Position on Diversity
• Definition of diversity
• Questions and answers
• Reference to company policies and practices
• Group discussions
• Employee rights and responsibilities
• Manager's responsibilities
• Summary and action items

Note: Other courses are available or can be designed based on client needs. Please contact Claremont for more information