Employer: Why Claremont?


When comparing EAPs, it is important to look beyond the available services. EAPs are maximally effective when they are integrated into the management practices and corporate culture. It is important for an employer group to know whom they are engaging for this critical function.

Claremont is a EAP firm with a focus on customer service and tailored programs that meet each employer's unique needs. We are headquartered in the San Francisco Bay Area and have contracts with more than 230 companies. Several of the companies that we work with have satellite offices across the country. Claremont works with other regional EAPs to serve our clients nationwide.

Claremont serves high tech companies, pharmaceutical clients, union groups, public sector agencies, law firms, non-profit agencies, manufacturing companies, and virtually every other type of employer. We work with collectively bargained and non-bargained customers. We invite you to contact our references, or any of our client groups, and inquire about the breadth and quality of our programs.

We are a comprehensive EAP with a commitment and track record of doing "whatever it takes" to meet our customers' needs. Our professional team is experienced in health care benefits and specializes in workplace human resource issues.

Personalized, Flexible and Trustworthy

• Flexible and able to evolve with the employer's and the workplace's changing needs
  
• Plans of three or more visits on an insured/capitated basis
  
• Pro-active in monitoring development in the EAP field and incorporating new information into service offerings and quality management programs
  
• Does "whatever it takes" to assure client satisfaction (e.g. if client does not like the clinician to whom he/she has been assigned, any visits utilized will be replaced with a new clinician, without argument)
  Personalized, tailored service
  
• EAP focus versus managed care focus
  
• Big enough to handle all the necessary service elements, yet small enough to respond to unique organizational client needs
  
• Effectively handles the simple tasks (e.g. answering the phone in a timely fashion and with a live voice), as well as the most sophisticated problems (e.g. complicated management referrals)
  
  
  Management/HR Consultative Services
  
• Provides sophisticated management consultations and develops creative interventions because Claremont is a trusted advisor
  
• Provides Expert Problem Employee Case Consultation, Expert Violence Assessments,
• Critical Incident Stress Debriefings, Conflict Resolution services ·
  
  
  Proven Success
  
• Positive recommendations available from all current employer clients
  
• Never lost a customer for any performance reason
  
• No litigation
  
  
  Always Chosen in RFP Renewal Process
  
• High client satisfaction ratings (30% return of "Client Satisfaction Questionnaire" with an average rating of 4.73 on a 5.0 scale)
  
• Excellent, quantifiable program results
  
• No legal hassles in handling over 160,000 individual cases -- e.g. no wrongful terminations, no malpractice claims, no grievances reversing management action, etc.
  
  
  Strong Provider Network and Internal Staff
  
• Select provider network, with clinicians who are well known to Claremont and have documented workplace skills
  
• Low staff and network turnover
  
• Top field experts and Claremont management team