At Claremont EAP we understand that, at some point, most people will face personal challenges and family situations that affect their well-being and work performance. Claremont offers a cost-effective, high-quality benefit that gives employees easy access to experienced counseling professionals and comprehensive life management resources for resolving personal issues. We also provide tools and hands-on support for human resources, managers and labor representatives to enable them to more effectively handle employee problems.
Claremont EAP has a track record of doing “whatever it takes” to exceed customer expectations. Our excellent reputation is based on integrity and delivering on commitments. Claremont has earned the trust of customers by offering employees and managers the confidential and personalized help they need to deal with a broad range of both complex and routine of challenges. Our partnership extends to our close relationship with the clinical professionals in the Claremont EAP Provider Network. Claremont’s large network of clinicians and consultants share our treatment and service philosophies, ensuring that members receive the best possible quality of care. Claremont members are never confronted with difficulties typical of managed care companies, such as referrals to providers who are no longer accepting new patients, or who have long waits for appointments.
Since 1991, Claremont has delivered high quality EAP services to a broad range of customers, including some of California’s largest and most discriminating employers. Our success is built upon:
• Dedicated staff with a deep commitment to the health of our members.
• An extensive, diverse network of clinicians that share our service philosophy.
• A management team that includes nationally recognized experts in the field.
• Comprehensive clinical, consultative and life management services.
• Best practice clinical protocols and state-of-the-art information technology.
Claremont’s personalized approach contrasts sharply with off-the-shelf programs offered by managed care insurance companies and disability carriers. Our long-term success is based on the understanding that every employer is unique. The result is a program that is highly utilized by employees and viewed by our
customers as a critical extension of their organization – not just another benefit.
Claremont’s focus on the worksite represents a return to the roots of EAP. We believe in the importance of giving human resources, managers and union representatives the necessary training to recognize and refer employees with personal problems to EAP. Without proper attention, these problems result in increased absenteeism, higher turnover, low “presenteeism” and morale, workers’ compensation and disability claims, increased health plan costs, work team conflict, and lawsuits. Another cost is the significant distraction these employees represent for management. Effective handling of complex cases is a critical feature of Claremont’s expertise and provides tremendous value to our customers.
Claremont is dedicated to helping companies make the most of their EAP investment. Our strategy is based on proactive outreach, identifying and resolving problems early - before they become more costly. We want both management and labor to understand that encouraging use of the EAP contributes to long-term health and productivity, easing the rising burden of health benefit and other human capital costs. Claremont utilization is twice that of the typical EAP, which means that more people are getting the help they need. Numerous studies show a return on investment of $5 - $16 for every dollar spent on an EAP. While so-called “integrated” solutions and “free” EAPs offered by large insurers may appear similar on paper, the truth is these remote, commodity-style programs put little energy into helping solve workplace problems. Real savings come when regionally based organizations like Claremont become truly integrated with their customers’ operations. Claremont’s customer focus produces real results and real value for our customers. Claremont offers flexible-pricing options to meet different employers’ needs – from traditional (per capita) plans to our innovative performance-based pricing program.