Q: What is EAP?

A: EAP stands for Employee Assistance Program. As the name indicates, EAP is a comprehensive problem solving resource for employers and employees. EAPs offer short-term brief therapy services to employees and their family members for any personal and/or work related issue. Some of the more common issues addressed in counseling include martial/relationship problems, parenting support, care giving support, depression, anxiety and substance abuse.


Q: Who are the providers?

A: Claremont's providers are Marriage and Family Therapists (MFTs), Licensed Professional Counselors (LPCs), Licensed Clinical Social Workers (LCSWs), and/or Psychologists (Ph.Ds), with a minimum of 5 years post-licensure clinical experience. Claremont maintains its own panel, which consists of pre-screened, highly professional clinicians. We administer a comprehensive admission process before we invite a clinician to join our panel and we monitor provider performance. Our diverse network includes all necessary clinical specialties.


Q: What is the admission process for becoming a provider?

A: Prospective providers can contact Claremont at (800) 788-8829 to request a provider application package. Providers complete the application and mail it back to Claremont. Once Claremont receives a completed application, our provider relations department reviews the material and conducts a personal phone interview with the prospective provider. The provider relations department verifies malpractice insurance, licensing information and contacts references. Once this process is complete, Claremont invites a clinician to join our select panel of providers.


Q: What is the role of a provider?

A: A Claremont contracted provider receives EAP referrals on a regular basis. The clinician provides short-term therapy to the employee and/or their family member. Depending upon the needs of the employee/family member, the clinician may continue to work with the individual, couple or family beyond the initial EAP sessions.


Q: Why should a provider consider joining Claremont's network?

A: Claremont does not "manage" the EAP visits, except for quality issues. For example, if an employee has five (5) EAP sessions available to them under his/her EAP benefit then the employee receives all 5 sessions unless otherwise indicated by the provider. For complex or "red flag" cases, we may ask a provider to call us to consult after the first visit.

Timely payment. Claremont pays providers two (2) times per month, approximately the 15th and the last day of the month.

Provider friendly paperwork. Claremont requests only a brief assessment form from providers in order to track dates of service and brief clinical information discussed in each session.

Collegial approach. Claremont consistently receives positive feedback from providers stating that, "you are one of the easiest and most pleasant organizations to work with."