Frequently Asked Questions from Employees

What is Claremont’s definition of an eligible family member?

Eligibility includes all family members living in the immediate household and children through the age of 26 regardless of residence.

Who are the counselors that provide in-person counseling services?

We maintain a diverse network of Masters’ Level Counselors and Psychologists in private practice. Claremont will refer you to a provider that has an appropriate specialty and is geographically convenient for you.

How long does it take to get an appointment?

Our intake counselors will give you instructions for contacting your counselor. Usually, you’ll leave a voice message for your counselor and he or she will call you back within one (1) business day, and your appointment will be scheduled within (3) three business days. In more urgent situations, Claremont will arrange for an immediate response, same day appointment or refer you to the nearest emergency services.

Can I see my provider over video?

Yes, Claremont has providers that can work with you using our secure videoconferencing platform. Just let your intake counselor know that you’d like to be referred to a provider that can use video.

Is my involvement with the EAP confidential?

Yes. Claremont will only disclose information about your involvement with the EAP with your written consent or in accordance with state or federal law.

Does the EAP coordinate with my health plan?

When possible, yes. We will make every effort to coordinate with your health plan to provide for continuity of care and to maximize the benefits available to you.

What happens if I want to continue working with my provider?

After using your EAP authorized visits, you can continue seeing your counselor on a self-pay basis or possibly through your health plan.